Nonstandard auto insurance policy administration is more complicated than preferred auto policy administration. On average, the nonstandard policy base turns over several times per year, compared to a multi-year turnover on the preferred side. This results in substantially more business transactions for each policy—more than 9 times more transactions per policy on average. Add an increased propensity to pay monthly, pay late, make more frequent endorsements, and make more calls to customer service, and today’s nonstandard policy administration systems face more pressure than ever to handle high transaction volumes and real-time data needs.

Policy administration mistakes or quality issues prove costly as the customer base can stop paying and agents can move business elsewhere with little provocation. Processing delays can be extremely expensive—running up claims costs, processing costs, and service costs.

Accuracy, efficiency, and effectiveness are critical to the success and profitability of today’s nonstandard auto insurer. Profit margins, even in hard markets, are too tight to overcome inefficient systems and processes.

At Personius & Company, we understand the pressure facing today’s nonstandard auto insurers. We’ve lived it ourselves. We focus on providing the right information to the right people at the right time to make the right decision. We design efficient, service-oriented processes and functions to support your underwriting and processing needs.

Nonstandard auto insurers, in general, face higher claim rates and more fraud than preferred carriers. Nonstandard companies realize the need to rapidly open, analyze, assess, and process claims. Efficiency and timeliness are critical. Proper, accurate coverage information is essential to success.

For most nonstandard companies, the bottom-line quarterly financial results are determined the performance of the Claims Department. Success requires a commitment to excellence, adherence to processes and policies, efficiency, and access to the right information at the right time.

At Personius & Company, we understand the importance of accurate, integrated information at the right fingertips. We understand the pressure for results facing today’s claims executives and adjusters.

Today’s nonstandard auto companies are information intensive. To survive, at an absolute minimum, processing must be efficient and effective.

But, there is also tremendous pressure on IT Departments to lead the business, to enable growth, to promote broad efficiencies and cost reduction, and to support agents/producers, customers, and employees with new technologies and new applications—within a secure environment.

IT Departments need vision, experience, and new talents to be successful. There is not enough time to build things twice. The business no longer has the luxury or patience to wait while IT prioritizes, assesses, budgets, and figures it out over the course of years.

Today’s IT organizations must be closely aligned with business. IT effectiveness is critical to the success of so many business components and initiatives. Also, the quality and integrity of IT in delivering results can significantly impact the company’s ability to attract and retain the most talented and successful executives and employees.

At Personius & Company, we understand. We’ve lived it. We believe in closely aligning business and IT. We believe in building outstanding partnership relationships between business and IT. We know that success and survival depend upon it.

Experts predict increasing industry consolidation—particularly within the nonstandard auto insurance segment.

Integrating companies can be difficult and distracting. While almost all mergers are based upon driving out costs, in reality we see that the results do not follow. Costs do not seem to go down as predicted. Instead, confusion, politics, mixed market messages, processing chaos, and turf battles cause service to decline measurably and costs to rise.

Incompatible technical platforms are difficult to address and consolidate. Separation of technology and business can disrupt internal relationships and communications circles. The result is increased corporate excuse generation and delays to all critical corporate initiatives. Foot dragging frequently results in long-term, if not permanent, system proliferation resulting in higher cost structure than planned.

At Personius & Company, we understand. We’ve lived it. We can help you develop a common set of integration goals and guiding principles to keep your acquisition initiatives aligned. We focus on results, through a Program Management Office to keep the implementation on track. We work with you to focus on the benefits of integration and help your organization transition effectively, quickly, and successfully.